Q. How can we contact you?
Q. Will the handles of the pans get hot and need silicone or rubber grip?
A. No, you don't need additional silicone or rubber grips. The handles are designed for air flow to keep it cool even when the pan is hot. You will love it!
Q. Is all AVACRAFT cookware dishwasher safe?
A. Yes. However, we always recommend hand washing for longer durability.
Q. Are the pans Induction compatible?
A. Yes. They're also glass cooktop, ceramic cooktop, electric cooktop compatible!
Q. Are the pans oven safe?
A. Yes, the pans are oven safe. However, if the pans have rubber/silicone handles, please do not put them in the oven. Also, please do not put glass lids in the oven.
Q. Will the aluminum leach into the food?
A. No way! The aluminum is well encapsulated inside the stainless steel and is safely away from the inside of the pan.
Q. What tools are safe and compatible with AVACRAFT cookware?
A. Our pans are well tested in Texas and can stand up to most tools. That said, we recommend using high-grade silicone, plastic, or wood utensils for longest wear and to preserve the beauty of your AVACRAFT cookware.
Q. How can I keep eggs from sticking to my pans?
Q. Do I need to season my pans?
A. It’s not always necessary, but we recommend it for cooking eggs. It’s quick, healthy and will keep your pans shining for years to come.
Q. How can I keep food from sticking to my stainless steel?
A. Food sticking to steel pans is mostly due to heat mismanagement. Stainless steel is a healthy option for cookware but it takes little patience and practice to get used to it. Always, cook on low to medium heat. Also, season the pan if needed.
Q. How do I know when my pan is hot enough to start cooking?
A. As you're getting used to your pans, always begin with low to medium heat. After a few times, you'll be able to estimate when your pan is the right temperature.
There is a common trick called the "mercury ball water test", check it out online, it's a good test to check when the pan is ready!
Q. What are these white spots and how do I get rid of them?
A. Calcium is found in a lot of water supplies and can cause white spots on all stainless steel pots and pans. Boiling a mixture of 1 part vinegar and 3 parts water, letting it completely cool, then washing and drying as normal can help fix this. White spots can also be caused by not fully drying your pan after use. Click here to see the pictures and details.
Q. My pan has developed a rainbow color. Is it dangerous? How do I clean it?
A. The rainbow stain on stainless steel is what we call "heat tint", it is well known in the industry and it's not dangerous. It can happen with any stainless steel pans. Stainless steel contains a small amount of chromium in it to help resist corrosion and rusting. When chromium and air mix, a protective layer is formed on your pan. Basically, when stainless steel is heated to high temperatures, the oxidized layer can thicken, causing a rainbow tint. Removing it is easy, just dilute Bar Keeper’s Friend with white vinegar and rub it off with a sponge. Click here to see more details with pictures.
Q. My kiddo distracted me and I accidentally burnt food in the pan. How do I clean the stubborn black mark that's left?
A. Yeah, black marks or residue can be stubborn. Barkeepers friend is very useful in many such cases. You can also use Vinegar and water in equal portion and boil it in the pan for some time. Let it cool and clean it with a sponge. It should go with one or two tries.
Q. Are your pans very light?
A. No, our pans with capsule bottom (tri-ply bottom) are not too light and not too heavy. We spend lot of time in studying to design them in such a way that they are easy enough to use everyday. The pans are still high quality 18/10 stainless steel, we just designed them with the right thickness to maintain the quality and ease of everyday use.
Q. What is the guarantee/warranty on AVACRAFT products?
A. Every AVACRAFT cooking tool is backed with a lifetime guarantee and a 100% refund. We want you to love your product just as much after decades of cooking together as you did on day one, or we’ll refund or replace your purchase.
Please make sure you buy your AVACRAFT product only from our authorized channels to ensure our quality and our passionate backing! Currently, AVACRAFT products are available on our website (www.avacraft.wpengine.com/products) and on Amazon (www.amazon.com/avacraft).
Q. Do you sell your products in the brick and mortar stores?
A. No, we do not yet sell our products in any brick and mortar stores. You can find us here and on Amazon. Drop us an email (email@example.com) if you think we should make our products available on any other channels or physical stores.
Q. How can I purchase your product from another country?
A. We do not yet ship the product outside the US. We will start shipping international soon.
Q. Where are AVACRAFT products made?
A. We're based in Texas and do our design, R&D, and quality in Texas. Our final manufacturing happens in China. Our manufacturing facilities are selected through rigorous selection process to follow our strict manufacturing and quality guidelines.
Q. How are AVACRAFT products tested?
A. They undergo rigorous testing in our own home kitchen in Texas. We use our products for our own everyday cooking!
Q. What is the stainless steel type or grade used in AVACRAFT products?
A. We use only 304 (18/10) stainless steel grade unless otherwise mentioned for some products that need to be engineered differently!
Q. I’ve arthritis. Are the pans and lids too heavy for me?
A. No, they are not too heavy. They're just the right weight for daily use. We have considered conditions like arthritis while designing our products. Many of our customers with arthritis, write us back on how useful our pans are for them 🙂 we are very proud of it!
Q. Can I cook rice in the saucepans?
A. Yes, certainly!
Q. I received my AVACRAFT product but it has a problem, what do I do?
A. Please do not worry! We've always got your back! Please drop us an email at firstname.lastname@example.org and we'll take care of it, we mean it! We are passionate about making sure you get what you wanted!
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